Terms & Conditions

Thank you for visiting our website. Wonder Glides is a trading subsidiary of Lifeswonderful Ltd. Your bank or credit statement will read 'Lifeswonderful Ltd' on any purchase you make with us. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

Address for all contacts, returns and postal payments

Wonder Glides
c/o Lifeswonderful Ltd
3 Gentlemens Field
Westmill Road
Ware
SG12 0EF

VAT registration number : 970 7401 20
Company registration number : 06828314

Email contact

help@wonderglides.co.uk
(We will always try to respond to emails within 24 hours)

Phone & Fax

Phone : 01920 460 666
 

Phone line are open from 9.00am – 5.00pm, Monday to Friday.

Payment Methods

We accept all major credit and debit cards except American Express. We also accept cheques and postal orders. Please make cheques and postal orders payable to “Lifeswonderful Ltd”. If paying by cheque your order will only be dispatched once your cheque has been cleared, this can take up to 14 working days from date of receipt.

Dispatch & Delivery

All orders received before 2.00pm will be shipped the same day, otherwise they are dispatched the following day (excluding weekends and bank holidays). We use Royal Mail to dispatch your goods.

Placing an order with us

It is important that you read our terms and conditions and are happy with them, as you are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions. When buying goods on the internet, you are entering into a legally binding contract. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. When you place an order and confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. The contract is concluded and binding once we dispatch you order.

Guarantee

Our product guarantee period is twelve months from the date of purchase, if repair is not possible we will replace the faulty item, but the warranty on the replacement item will be valid from the date of purchase of the original item. Proof of purchase must be provided and warranty does not cover goods used inappropriately. Everyday wear and tear is not covered by our guarantee.

Returns Policy and Exchanges

Please do not return any items without first contacting us by either e-mail, fax or phone. Please note:

If you are unhappy with your order for any reason, you have the right to return them within 14 days of receipt. As long as they are returned suitably packaged in new, unused condition and you pay for the return carriage and insurance, we will replace or refund your order as requested. When returning an item, please ensure goods are packaged sufficiently to prevent damage. Please include a covering note, stating your order number and requesting either a refund or exchange as appropriate.

You must take reasonable care whilst the goods are in your possession and ensure that the goods are returned to us in good condition. It is your responsibility to cover return postage cost, and we recommend you use a recorded service as we cannot be held responsible for items that go missing en route. We cannot refund or exchange goods that arrive back damaged or are lost in the post. Always obtain proof of posting as claims can then be made against the post office for loss or damage.

Any refunds given will be made automatically to your original order payment method.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found by following the following this link.

Accuracy of information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

Liability

The total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Lifeswonderful Ltd.

Intellectual Property

This website design, images, and content are owned by Lifeswonderful Ltd and are protected by intellectual property law. You are permitted to view the content of this website on screen and to print or download extracts to your hard disk for your own private and domestic use. You must not use any part of this website for any commercial purpose or on any other website without prior expressed permission.